Every day, 800 thousand people travel by air, facing the inconvenience of flight delays, cancellations, or problems with baggage. Most of these travelers are unaware that they are entitled to compensation, on average amounting to €400. For the people fortunate enough to know about this, it's not an easy process to get the compensation from airlines. That is why ClaimAir exists in the first place. It is an automated system which informs you how to deal with airline problems and reveal what compensation you may be entitled to.
My role was to create a user interface which helps travelers when having flight troubles. The project started by designing a minimal viable product which was tested on it's users. Based on the feedback I've designed an interface which serves in many stressful situations as flight troubles are. The new design concept included rebranding the corporate identity to emphasize the company mission.
This page was designed to calm users down when they are under the stress of solving their flight troubles.
The page includes the basic info about the problems which ClaimAir solves and also describes the process of claiming compensations.
The compensation process includes gathering flight information, each flight problem specification and passengers details.
The whole process is very simple to be understood by users in a wide target area.
The submitted claim has to be verified by ClaimAir angels before sending to the airline.
The interface for ClaimAir angels has to be simple and intuitive to ensure the effectiveness of the whole process.
All screens of the process are optimized for mobile devices to deliver the best experience for users using any type of device.